Contact

Email:swireqlucanq1w@outlook.com（8a-9p EST. Mon-Sat.）
Contact Number：(800) 401-5736（8a-9p EST. Mon-Sat.）
Address：Victoria's Secret
North American Office
P.O. Box 16589
Columbus, Ohio 43216-6589
U.S.A.

Contact Guidelines

Product Inquiry: If you have any questions about the styles, sizes, materials, colors, etc. of Victoria's Secret's underwear, swimwear, casual wear, perfumes, cosmetics and other products, you can contact us through the above channels. Providing the product number or name can help customer service answer you faster and more accurately.

Order related: Check the order status (such as pending payment, shipped, in delivery), modify order information (recipient, address, phone number), cancel the order, apply for return and exchange， be sure to tell customer service your order number so that we can follow up efficiently.

Complaints and suggestions: If you have any unpleasant experience during the shopping process, or have suggestions for improvement on our products, services, websites, etc., please explain in detail through the online customer service, or clearly explain the problem and expectations in the email. We value the feedback of every customer and are committed to continuously improving the quality of service.

Notes

To protect your rights, please contact us using the same information as the registered account to facilitate identity verification.

There may be waiting during the peak consultation period. Please be patient and we will serve you in order.